Please read carefully!
Personal Protective Equipment
Everyone is required to wear personal protective equipment (PPE) upon entry into the building and during the entirety of the massage session. If you forgot to bring one, please call or text me and I will provide one to you. Hand sanitizer will be available at the elevator as well as inside the treatment room. Your therapist will be wearing a face mask and face shield. *Gloves are available for use if a client prefers to be massaged with gloves*
The office is thoroughly cleaned and sanitized daily. Housekeeping vacuums the space and changes the trash at the end of each day. I will be disinfecting the room, hard surfaces, and equipment with Lysol (wipes & spray for the air) and Alcohol. High-touch surfaces will be disinfected after every session. The massage table, face cradle, and pillows are covered with waterproof covers that will be sanitized after each session. All linens used during a massage session will be placed in the laundry bin for washing. Fresh linens, including blankets, will be used for each massage appointment. The therapist performing the massage will wear a clean apron for each session. A no-touch thermometer will be used to measure client temperatures. An Intake will be conducted on the day of the massage appointment that includes COVID-19 questions prior to the massage appointment.
A new HEPA Air Purifier has been placed in the office to clean the air. It will clean the air in this size office within 30min. Lysol Disinfecting spray will also be on hand to help clean the air.
All clients are advised to take their temperature in the morning prior to coming in for their scheduled massage. If there is a change in your health status please cancel or reschedule the massage session, no cancellation fee will be assessed. Temperatures will be taken with a touchless thermometer during the health screening prior to beginning the session. Services will not be provided to anyone presenting a fever (99.6+). Clients will be required to wash their hands prior to the massage session.
Clinic Appointments will be spaced 30 minutes apart to allow for proper cleaning and sanitizing between sessions. The office has two waiting areas. Upon arrival, clients will be greeted by the receptionist and shown to a waiting area. The receptionist will notify me of your arrival, and I will come to collect each client for their session. Clients may choose to notify me of their arrival and wait in their vehicle until their scheduled appointment time. I will let them know when I am ready to receive them for their session so there is no wait time in the waiting areas. I recommend this option to minimize contact with others.
Acceptable Methods of Payment
To comply with state and local guidance standards regarding COVID-19, Balsam Rose Massage is requiring contactless payments and paperwork to be digitally submitted to encourage minimal contact. The following are acceptable forms of payment:
Square Contactless Card Reader (in-house)
PayPal (email@example.com) or paypal.me/BalsamRoseMassage
If you have a massage membership, your account will be deducted according to the agreed schedule from your card on file. Any gratuity can be sent via the payment options above.
We appreciate that you’ve chosen Balsam Rose Massage for your massage and bodywork needs. To provide the best service possible to our clients we have implemented the following policies.
Therapeutic massage is intended to enhance relaxation, reduce pain, increase range of motion, improve circulation, and offer a positive experience of touch. The massage therapist does not diagnose illness, disease, or any other physical or mental disorders. As such, the massage therapist does not prescribe medical treatment or pharmaceuticals, nor do they perform spinal manipulations. Massage is not a substitute for medical treatment or diagnoses and it is recommended that you see a physician for any physical ailments that you may have.
None of the information or services provided is intended to act as a substitute for medical advice, nor does it involve the diagnosis, prognosis, or prescription of remedies for the treatment or prevention of any disease or ailment.
- It is the responsibility of the client to inform us of any current medical conditions or any changes in health and provide written permission (if under care) from a physician to the clinic before each session.
- The client will come to the massage therapy appointment clean.
- If any pain or discomfort is experienced during the session, the client will immediately communicate with the therapist so the treatment can be adjusted.
- Both the massage therapist and the client are vulnerable to infections. Therefore, clients and the therapist are asked to reschedule appointments when they are feeling unwell.
- Payment is due in full at the time of service–cash, credit card, Venmo, ZellePay, ApplePay, CashApp
We respectfully ask that you provide us with a 24-hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24-hour notice we are often unable to fill that appointment time. This is an inconvenience to your therapist and also means our other clients miss the chance to receive the services they need. For this reason, you will be charged 50% of the service fee for the first missed session and 100% of the service fee for each session after that. We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur.
We understand that emergencies can arise, and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.
Late Arrival Policy
We request that you arrive 5-10 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full-service fees will be charged even when sessions are shortened due to late arrival. In return, we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.
Inappropriate Behavior Policy
Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full-service fee regardless of the length of your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.